Privacy Policy

The website (the “Website") is operated by BoxCast, Inc., located at 2401 West Superior Viaduct, Cleveland, Ohio 44113 (“BoxCast”). Your privacy is important to us. We take the private nature of your personal information very seriously and this Privacy Policy describes how we treat the information we collect when you use the Website or the BoxCast Services (The "Services"). Please read this notice very carefully.



Children under 18 years of age are not permitted to use the Website for any purpose and BoxCast does not collect personally identifiable information from children under the age of 18. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from a child under 18, please contact us at If you upload any information about a child under 18, including their image or likeness, you expressly represent that you are or have the express consent of the child’s parent or guardian to upload the information in accordance with this Privacy Policy.


Website User Data

When you chat with a BoxCast Representative, create an account or use the Website to view a videostream, you may voluntarily give us certain information about yourself. This can include name, username, email address, city, state, and any other information you provide us. We also collect records and copies of your correspondence (including email addresses), if you contact us. If you’re using the Services on your mobile device, you may also choose to provide us with location data. If you use the Services to record a photograph or a video you may also choose to provide us with access to your camera.

Financial Data

BoxCast uses Stripe, a secure payment provider, to process your payments if you purchase products on the Website. Your payment information is subject to the privacy policy and terms of use of Stripe. We recommend you review these policies before uploading any credit card information. BoxCast does not have access to your credit card information and does not store this information on our servers. 

Website Access Information

Like most website operators, BoxCast collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request when visitors use the Website. BoxCast’s purpose in collecting non-personally identifying information is to better understand how BoxCast’s visitors use the Services. From time to time, BoxCast may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Services. BoxCast also collects potentially personally-identifying information like Internet Protocol (IP) addresses and may collect statistics about the behavior of visitors to the Services. For instance, BoxCast may monitor the Website to help identify spam. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

In addition to log data, we may also collect information about the device you’re using to access the Services, including the type of device, the operating system, device settings, device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. To learn more about the information your device makes available to us, please review the policies of your device manufacturer or software provider.

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Cookies and Web Beacons

Like many websites, the Website may use “cookies” to collect information. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. BoxCast may use cookies to help identify and track visitors, their usage of the Website, and their Website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Website, with the drawback that certain features of Website may not function properly without the aid of cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Information from Other Sources

We may obtain information from third parties and sources other than BoxCast, such as social media or social network platforms for which you have explicitly connected to BoxCast (e.g., information from YouTube using YouTube API Services or any other platform BoxCast connects with). When you connect your social media or social network account to BoxCast you are authorizing BoxCast to collect, store and use such information and content in accordance with this Privacy Policy. Please refer to the privacy policy of the social media or social network platforms you use with BoxCast. If we combine or associate information from other sources with personal information that we collect through BoxCast, we will treat the combined information as personal information in accordance with this Privacy Policy.

Our Use of Web Analytics

We use different analytic tools which serve the purpose of measuring, analyzing and optimizing our marketing measures and provide you with customized advertisements that could be of particular interest to you. In particular, we may use the following tools:

  • Google Analytics uses cookies which enable an analysis of your use of the Websites. The information collected (IP address, browsing activities and other data linked to your usage of the Websites) is usually transferred to a Google server in the USA and stored there. You can prevent Google Analytics from recognizing you on return visits to the Websites by disabling cookies on your browser. To see how you can opt-out of certain Google features, visit: Google Analytics Opt Out Link.
  • YouTube video widget (Google Inc.) is a video content visualization service provided by Google Inc. that allows the Websites to incorporate video content.
  • Vimeo video (Vimeo, LLC) is a video content visualization service provided by Vimeo, LLC that allows the Websites to incorporate certain video content.


We use the information we collect to provide you full access and functionality of the Website. Accordingly, your information may be used for the following purposes: (i) to provide and improve our services, features and content; (ii) to administer your use of our services and accounts; (iii) to enable users to enjoy and easily navigate the Website; (iv) to better understand your needs and interests; (v) to fulfill requests or to respond to questions or comments you may make; (vi) to personalize your experience; (vii) to provide you with announcements, notifications and advertisements related to your interests and use of the Website and other communications such as electronic newsletters, promotional e-mails or similar messaging; (viii) to provide service announcements; (ix) to protect against users seeking to hack into the Website; (x) to assess the level of general interest in the Website and (xi) for any other purpose with your consent.


We may disclose non-personally identifiable aggregated information about our users without restriction.

Except as otherwise provided in this policy, we disclose the potentially personally-identifying information you disclose to BoxCast only to those of our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide the Website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country and by using the Website, you consent to the transfer of such information to them.

Other than to its employees, contractors and affiliated organizations or as described above, we disclose personally-identifying only when required to do so by law, or when we believes in good faith that disclosure is reasonably necessary to protect the property or rights of BoxCast, third parties or the public at large. If you send us a request (for example via, chat, a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

In addition, in some cases we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if BoxCast or substantially all of its assets were acquired, or in the unlikely event that BoxCast goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquiror of BoxCast may continue to use your personal and non-personal information only as set forth in this policy. Otherwise, we will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may also disclose your personally-identifying information if you expressly consent to the disclosure.

Custom App Specific Disclosures: If you use Custom Apps administered by a particular church and you submit a prayer request or other information to be viewed by the church, the prayer request will be shared with and visible to the church that is administering the Services to be used by the church without restriction. Please only submit prayer requests that you are comfortable disclosing to an administering church in accordance with this section.


You are permitted, and hereby agree, to only provide personal information to BoxCast if such personal information is accurate, reliable, and relevant to our relationship and only to the extent such disclosure will not violate any applicable data protection law, statute, or regulation.

You may have certain rights under applicable data protection law with respect to personal information about you that is collected through the Services or when you contact or otherwise engage with us. To exercise any of these data privacy rights, please contact us, or have your authorized agent contact us, in accordance with the “Contact Us” section listed below. In the event you submit, or your authorized agent submits on your behalf, a data request, you (and your authorized agent) hereby acknowledge and agree, under penalty of perjury, that you are (or the authorized agent of) the consumer whose personal information is the subject of the request. We will respond to any data requests within the timeframes required by law, and we may charge a fee to facilitate your request where permitted by law.

Marketing. You have the right to opt-out of receiving electronic direct marketing communications from us. All electronic direct marketing communications that you may receive from us, such as e-mail messages, will give you an option of not receiving such communications from us in the future. You can utilize third-party tools available from the Digital Advertising Alliance and the Network Advertising Initiative. These opt-out tools are device and browser-specific, so, you must repeat the opt-out process from each of your browsers and devices.

California Privacy Rights. California Civil Code Section § 1798.83 permits users of the Sites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Pursuant to the California Consumer Privacy Act of 2018, as amended (“CCPA”), California residents may have certain data privacy rights, such as the right to be notified about what personal information categories are collected about you, and our intended use and purpose for collecting your personal information. You have the right to request access to your personal information and, to the extent feasible, request that it be transmitted in certain forms and formats. You may have the right to request that we (and any applicable service provider) delete your personal information. You have the right not to be subject to discrimination for asserting your rights under the CCPA. If you make, or an authorized agent on your behalf makes, any request related to your personal information, BoxCast will ascertain your identity to the degree of certainty required under the CCPA before addressing your request. BoxCast may require you to match at least three pieces of personal information we have previously collected from you before granting you access or otherwise responding to your request.

Do Not Track. Some web browsers may transmit “do-not-track” signals to the Sites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

Tracking in Broadcaster App. You may turn off tracking in the Broadcaster app by accessing your phone settings, clicking on Broadcaster, and using the toggle button to set "Allow tracking" to disabled.

We Do Not Sell Your Personal Information
BoxCast does not, to the best of our knowledge, sell or rent personal information that we have collected or retain about you to any other third-party. We only disclose your personal information to third parties in accordance with this Privacy Policy. Accordingly, we do not offer individuals the ability to “opt-out” of the selling or renting of personal information because we do not engage in those practices.


We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your information used by the Company to promote our own or third parties’ products or services, you can opt-out by choosing to unsubscribe from communication at the bottom of emails from the Company or sending an email to If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.


To request access, correction or deletion of any personal information that you have provided to us, you can reach us by email at or by mail at:

ATTN: Legal Department
BoxCast, Inc.
2401 West Superior Viaduct
Cleveland, Ohio 44113

We may not be able to delete your personal information without also deleting your user account.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


The period during which we store your personal information varies depending on the purpose for the processing. For example, we store personal information needed to provide you with products and services, or to facilitate transactions you have requested, for so long as you are a customer of BoxCast. We store your personal information for marketing purposes until you have opted-out of receiving further direct marketing communications in accordance with applicable law. In all other cases, we store your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Statement, following which time it is either anonymized (where permitted by applicable law), deleted or destroyed.


We are committed to protecting your personal information. We regularly test our facilities and use a variety of security technologies and procedures to help protect your information from unauthorized access, use or disclosure.

Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


BoxCast may modify the Privacy Policy from time to time based on your comments and its need to accurately reflect BoxCast's data collection and disclosure practices. Please review this policy from time to time to ensure that you are aware of any changes in BoxCast's privacy practices. Your continued use of this site will signify your acceptance of these changes.


LAST UPDATED October 7, 2021