Why Your City Needs Live Streaming Customer Support
Alex Hilleary • November 15, 2017
When you stream a live event, there’s a lot on the line. People tuning in from various locations expect a reliable stream. With high expectations that all ride on you, it’s a relief to know that someone’s in your corner.
Live streaming can be easy, but issues do come up in the process. What if your network fails? What if you want to experiment with something new?
If you run into an issue with your Facebook Live or YouTube Live who do you call? There’s no way to contact someone at Facebook or Google to answer your questions or concerns. Additionally, if your public meetings happen in the evening, your clerk or other meeting administrator may not have your full tech team around to troubleshoot.
It’s important to have a team behind you, ready, willing, and enabled to help out.
BoxCast’s Proactive Approach to Customer Support
At BoxCast, we know how important your live stream is. We are successful when you are successful.
BoxCast’s approach to customer support is a little bit different than your average customer support experience because we are proactive, not reactive.
If you have a broadcast scheduled, but no video input connected, the BoxCast team will reach out to make sure everything is okay and that you are aware that your video camera is not turned on.
If you have a network issue in your council room, the team has access to advanced diagnostics that will help pinpoint and troubleshoot the issue to get it resolved as quickly as possible.
Our Cleveland-based team is one a phone call or a chat away. They are experts in every kind of live streaming setup and will be there when you don’t know what to do.
Support matters. Our fantastic team is one of the many reasons why so many of our customers stick with us year after year.