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Client Manager

Location: Cleveland, OH

Date Posted: January 14, 2021

Department: Client Management

Reports To: Account Management Manager

The Client Manager serves as a liaison between BoxCast and its clients, ensuring clients experience success in reaching their streaming goals, excellent customer service and client satisfaction. As a Client Manager, you will manage and develop client relationships, develop account plans, and deliver proposals. To be impactful in this role, you must gain a strong understanding of BoxCast's products and services, video technology and technical workflows, as well as knowledge of the Live Streaming Industry and our competition.

  • Maintain sales and revenue targets
  • Maintain revenue attrition expectations
  • Coach clients to reach their live streaming goals
  • Create presentations/demos for existing clients (New Features, Renewals)
  • Collaborate cross-departmentally as clients make bug and feature requests
  • Answering phone calls and email inquiries from clients
  • Responding to all concerns within a timely manner
  • Establishing "delightful" working relationships with clients
  • Identify problems that arise within accounts and develop strategies to effectively resolve them in a timely manner
  • Monitor product engagement and intervene as early as possible when risks and problems arise
  • Prepare content that educates clients on how to fully utilize BoxCast’s product andservices
  • Integrity: Always work ethically in the customer’s best interest while following the BoxCast field guide
  • Collaboration: Work in partnership with all departments internally to solve customer needs and offer the best possible service
  • Judgment: Makes good decisions based on facts and data while maintaining brand values
  • Achievement: Fully understand the customer’s live streaming goals and keep them informed of new features or renewals that are relevant to them
  • Innovation: Think creatively to proactively meet customer needs and develop a strategic business partnership. Always provide client feedback back up the funnel
  • Bachelor's degree in business, computer information systems, or a related field is preferred
  • 2+ years’ previous work experience in client relationship management or sales environment
  • Proven ability to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment
  • Strong verbal and written communication skills
  • Ability to interact appropriately with customers of all levels and backgrounds
  • Willingness to learn and work well with others, as well as independently
  • Attention to detail
  • Ability to recognize and solve problems
  • Ability to multi-task in a fast-paced environment
  • Experience in Customer Success in a SaaS business
  • Understanding of livestreaming ecosystem
  • Experience with HubSpot, Intercom, or similar CRM tools
  • Experience with a Customer Success software such as ChurnZero, Gainsight, Totango, etc.
  • Robust benefits plan including medical, dental, and vision from Day 1
  • Flexible DTO (Discretionary Time Off) policy to take time to recharge
  • A newly renovated office environment near the popular West 25th Street area

READY TO APPLY?

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BoxCast is an easy-to-use, flexible live video streaming solution for organizations. Launched in 2013, BoxCast is an active member of the rapidly growing tech community in Cleveland, OH.

BoxCast is proud to be an Equal Employment Opportunity employer.