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Frequently Asked Questions

WHY SHOULD I LIVE STREAM EVENTS?

Just about every organization - whether it’s a Division II college, a local church or a small business - is looking for creative ways to better connect with people. Live video streaming enables organizations to engage existing customers and reach out to more people. It’s a 21st century tool for creating loyal fans, parishioners and customers.

Research has shown that live-streamed events have a four-times longer viewership than recorded events. So, if you really want to reach out and grab your audience, live streaming is the way to go.

WHY LIVE STREAM WITH BOXCAST?

Because we’re a smarter way to stream. No one makes HD-quality live streaming easier or more affordable. All you need is a video source, internet connection and our BoxCaster - and you’re good to go. But BoxCast brings you more than that-

Because the viewer is embedded on your site, your brand is protected. Your viewers are not subjected to annoying ads or commercials or dangerous computer viruses.

Because of our patent-pending technology, your customers get a buffering-free experience regardless of the number of viewers.

Because we are flexible, you can create a more robust video experience with data integration (i.e. scoreboard data) and multiple ticketing and privacy options (PPV, Flex, public, private, by invitation only) right from our dashboard.

WHAT DO I NEED TO GET UP AND RUNNING?

All you need is a video camera, with HDMI or RCA cables, along with power and internet access.

HOW LONG DOES IT TAKE TO SET UP?

We can have you broadcasting in just a few minutes. Simply plug in the BoxCaster, configure your stream settings (or just stick to our defaults) on our dashboard from any device, cut and paste the embedded code on your website and you’re ready to stream!

DO I NEED A COMPUTER OR ANY SPECIALIZED EQUIPMENT?

BoxCast will work with any video equipment. No computer or specialized software or equipment is needed. You can access the BoxCast dashboard from any device.

HOW COMPLICATED IS IT TO SCHEDULE EVENTS?

Scheduling is as easy as entering an event title and start time and then clicking ‘schedule’.

DO I NEED ANY ADDITIONAL STAFF OR A PRODUCTION TEAM?

Some of our customers simply position their camera strategically, schedule the broadcast and don’t give it another thought. Others choose to have a person manning the camera or a multi-camera setup. It’s totally up to you.

HOW LONG CAN THE EVENTS BE?

Your event can last anywhere from a few minutes to all-day.

ARE EVENTS RECORDED AND ARCHIVED?

Yes. If your viewers happen to miss the event as it’s happening, they can still watch it by clicking the same link that was created for the live event.

WHAT IF WE WANT TO BROADCAST MULTIPLE EVENTS AT THE SAME TIME?

You can manage multiple events from one BoxCast account. You’ll just need additional BoxCasters.

WHAT KIND OF NETWORK CONNECTION DO I NEED?

Video streaming by its nature requires a reliable network connection that can sustain a high volume of traffic throughout the length of a video broadcast. Wired is optimal; wireless, cellular (4G LTE) is an option.

THIS SOUNDS TOO GOOD TO BE TRUE. THERE HAVE TO BEEN SOME PROBLEMS, RIGHT?

Our experience with hundreds of satisfied customers has shown the BoxCaster to be incredibly reliable. When an issue does occur, it’s most often rooted in network connectivity. Proper planning and product use is the most important factor. Our Customer Service team will work with you to make sure that your connectivity configuration is optimal so you don’t disappoint your audience.

HOW DO MY VIEWERS/CUSTOMERS GET TO SEE MY EVENTS?

We have several different options for sharing your stream with your viewers. To share your stream, you can:

Embed our widget codes on your website to display one event at a time or all of your events from BoxCast to your viewers

Share the event via our Facebook and Twitter social media sharing widgets

Keep your event private and invite viewers as you see fit

IS THERE A LIMIT ON THE NUMBER OF PEOPLE WHO CAN VIEW MY BROADCAST?

No. Thousands of people can view your broadcast with the same high quality viewing experience - no buffering, no annoying ads.

CAN MY NETWORK OR MY VIEWER’S NETWORKS CAUSE ISSUES WITH MY BROADCAST?

Our system is monitored remotely and is self-correcting. Boxcast’s proprietary system detects the quality of your input video/audio source and network and maintains the quality all the way to your viewer. The system also detects what devices your viewers are watching on and their network connection, and then adjusts the bit rate so that they have the best viewing experience.

HOW MUCH DOES IT COST?

BoxCast is surprisingly affordable. You can get started for less than the cost of a monthly cell phone bill.

WHAT MAINTENANCE IS REQUIRED? DO I GET SOFTWARE UPDATES?

No maintenance is required and yes, you get hassle-free software updates. For free. If you keep your BoxCaster plugged into your network, the latest version of the firmware will be automatically uploaded.

WHAT IF I NEED HELP?

You can contact our Customer Service team at: http://support.boxcast.com.

HOW QUICKLY CAN I GET MY BOXCASTER?

You'll usually have your BoxCaster within just 2-3 days of ordering it!

Get Started Today