User Experience Researcher

Title: User Experience Researcher

Reports to: Sr. Digital Product Designer

Department: User Experience

Location: Cleveland, OH

FLSA Status: Exempt

How You'll Make An Impact

The User Experience Researcher is a new position and a member of the newly-formed User Experience (UX) team, which is tasked with defining and building great experiences for our digital and physical products. The UX Researcher will utilize a variety of user research and information gathering techniques, along with your strong creative, conceptual, and problem-solving skills to conduct research that evaluates and influences our experiences for desktop, mobile, and physical devices. This position requires someone who is collaborative, confident, self-aware, flexible, analytical, and a problem-solver that advocates for the customer.

What You'll Do

• Plan, coordinate, and lead customer experience research studies using techniques such as in-person and remote usability testing, product/concept evaluation, and customer feedback surveys.
• Analyze and synthesize information gathered during studies and ad-hoc analyses to make business and design recommendations for improving the customer experience.
• Employ creative and innovative qualitative and quantitative research methods to understand the needs of consumers to generate insights useful in evaluating designs and fueling ideation.
• Communicate results and recommendations with authority using compelling and creative presentation techniques.
• Partner with key stakeholders, including engineering, product owners, project managers, customer support, sales, operations, and QA teams, all while advocating for a research-driven approach to building compelling user experiences.
• Take ownership of assigned projects and make decisions with supervision.
• Responsible for other tasks as assigned.
  
  

About You

• You are able to excel in an Agile work environment
• Knowledge of user interface design, information architecture, and human factors.
• Existing familiarity with web and mobile design patterns.
• Strong presentation skills, particularly when discussing data-heavy topics.
• Familiarity with user research techniques/tools such as usability testing, survey writing, in-person interviewing, and user analytics.
• Having a background in testing consumer goods, computer hardware, or physical goods also be an asset.
• Although this is not a coding position, experience with HTML, CSS, and JavaScript other user interface development tools will be an asset
  
  

Requirements

• 2+ years professional education or training in Human Factors research, Human-Computer Interaction, Psychology (or a related field) or equivalent combination of education and experience. Bachelor's degree is a plus.
• Demonstrated experience making and supporting recommendations using observed customer behavior, user analytics data, and/or survey responses.
• Possesses a fundamental understanding of and ability to apply research to inform UX deliverables including, personas, user task flows, experience maps, baselines and benchmarks, and affinity diagrams.
• Experience working at a SaaS company or with rich web applications is a plus.
• Extremely comfortable with the tools of the trade: UserTesting.com (or similar), SurveyMonkey (or similar), Excel, etc. Must also be productive with G-Suite tools
  
  

Compensation Package

• A competitive base salary
• Flexible DTO (Discretionary Time Off) policy to take time to recharge
• Flexible work from home policy
• Robust benefits plans including medical, dental, vision from Day 1
• A newly renovated office environment near the popular West 25th Street area
  
  

BoxCast is an easy-to-use, flexible live video streaming solution for organizations. Launched in 2013, BoxCast is a proud member of the rapidly-growing tech community in Cleveland, OH.

BoxCast is proud to be an Equal Employment Opportunity employer.