When you're involved in streaming video production, there are a lot of nerves at play right before a broadcast goes live. For some reason, the stakes of any event always feel higher when it’s being shared with an unlimited online audience.
That's often because you not only have to make sure that the in-person event goes well, but also that your viewers enjoy a great experience online.
That can feel like a lot of responsibility to bear. And at BoxCast, we don’t think you should have to do it alone. Since our onset, we’ve approached customer support as one of the key pillars of our company. After all, without happy customers, we wouldn’t be in business!
This post outlines the various ways we strive to set our customers up for success throughout their entire streaming process.